Job Title: Sr. Association Manager

Location: Remote

Job Type: Full-Time

About Us:

Association & Conference Group (ACG) is a woman-owned, virtual company giving us the flexibility to engage the best talent regardless of geographic location. We leverage this talent, technology, and other resources to build a team that delivers responsible, efficient, and reliable service including strategic planning and budgeting, board development and volunteer engagement, sophisticated conferences and trade shows, marketing and public relations and general administrative support.

ACG’s core values include growth, partnership, transparency, innovation, and empowerment. We live these core values not only with our clients, but with our team. We believe if our team is able to grow professionally, thrive in partnerships with colleagues and clients, conduct themselves with integrity and transparency, solve problems and innovate, and feel respected and empowered, our clients will be successful. 

Job Summary:

We are seeking a Senior Association Manager who seamlessly bridges high-level client strategy with operational execution. In this role, the candidate will act as a trusted strategic advisor to client boards while driving operational excellence across an assigned portfolio.

The candidate will lead client boards through long-term planning, governance, and budgeting, while steering internal teams to hit key performance metrics. From growing membership and securing sponsorships to managing impactful events and maintaining strong financial health, the candidate will play a pivotal role in driving client success and supporting our company’s retention goals.

Responsibilities & Expectations

• Embody ACG’s Core Values of growth, partnership, transparency, innovation, and empowerment

• Serve as the client lead or partner closely with an Account Executive to drive the following efforts:
  • Strategic Leadership & Client Relations

• Act as a primary point of contact for client leadership, ensuring the internal team fulfills the scope of work while directing routine strategic plan, scope, and budget reviews.

• Lead or collaborate on long-term strategic planning, session facilitation, and board/committee meetings—actively advising committee chairs to ensure initiatives align with broader organizational goals.

• Ensure client operations align with bylaws and internal policies, while managing or supporting annual governance processes like board elections.

• Team Management & Quality Assurance

• • Direct the client management team to ensure quality assurance and deadline compliance, utilizing weekly meetings to troubleshoot challenges and track action items.

• • Own or oversee internal client documentation and tracking, including team playbooks, annual planning calendars, and monthly performance metrics.

• Financial Management & Growth

• • Manage or support client financial health by developing annual operating budgets and delivering accurate financial reporting to client boards and treasurers.

• • Monitor internal client profitability goals, maintaining a regular reporting cadence with ACG leadership while identifying opportunities to grow revenue.

• Operational Consulting & Program Execution

• • Provide expert consultation on communications strategy, membership recruitment/retention programs, and corporate sponsorship packages.

• • Oversee non-conference event activities, managing communications planning, speaker logistics, and sponsor relations.

• Committee Management
  • Provide operational leadership to assigned committees, serving as the primary liaison to advise chairs, facilitate meetings, document action items, and ensure project momentum
  • Guide committee performance and sustainability, establishing strategic milestones, tracking deliverables against client bylaws/strategic plans, and managing volunteer succession planning
  • Enforce governance and fiscal compliance, ensuring all committee and board activities strictly align with client policies, procedures, and approved operating budgets

• Adhere to ACG policies and processes
• Utilize ACG project management tools
• Actively contribute to the ACG appraisal process by providing constructive, high-impact peer feedback

Knowledge, Skills & Abilities

• Bachelor’s degree required
• 3-5 years of account management or client services experience in the association or non-profit sector, ideally within a multi-client or AMC environment
• Proven success supporting senior account leads and directly managing volunteer committees, task forces, or boards
• Demonstrated ability to cultivate high-value relationships with boards, donors, and community partners to drive organizational goals
• Strong track record of evaluating operational challenges, mitigating risks, and implementing data-driven, strategic solutions
• Ability to synthesize complex data into clear, persuasive narratives and reports for diverse internal and external audiences
• Excellent organizational and prioritization skills with a proven ability to manage competing demands in a fast-paced environment
• Proficiency in Google Workspace, Microsoft Outlook, video conferencing tools, financial systems, project management systems, and Association Management Systems (AMS)
• Ability and willingness to travel domestically and internationally for client events, including occasional weekends and holidays

Schedule:

This is a full-time, 40-hour-per-week position with a standard Monday-to-Friday schedule. Please note that this role requires flexibility for evening events and travel to client conferences.

Benefits:

• Generous paid time off (PTO) package, paid company holidays, and a paid winter shutdown between December 24th and January 1st. Additionally, this role is eligible for our “Gifted Days” policy, providing extra dedicated time to rest and recharge between conferences.
• Professional Development budget
• 401(k) with employer matching
• Group Health Insurance
• Completely remote!  ACG provides the technology and you provide the environment (home office).

Equal Opportunity Employer:

Association & Conference Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Qualifying Questions:

1. Do you have a Bachelor’s degree?
2. Do you have a minimum of 3 years account management or client services experience in the association or non-profit sectors, preferably within a multi-client environment?
3. Have you worked with any of these systems: SmartSheet, MemberClicks, WildApricot, MemberLeap, Aptify?
4. Are you willing to travel for client events?