Job Title: Account Executive

Location: Remote

Job Type: Full-Time

About Us:
Association & Conference Group (ACG) is a woman-owned, virtual company giving us the flexibility to engage the best talent regardless of geographic location. We leverage this talent, technology, and other resources to build a team that delivers responsible, efficient, and reliable service including strategic planning and budgeting, board development and volunteer engagement, sophisticated conferences and trade shows, marketing and public relations and general administrative support.

ACG’s core values include growth, partnership, transparency, innovation, and empowerment. We live these core values not only with our clients, but with our team. We believe if our team is able to grow professionally, thrive in partnerships with colleagues and clients, conduct themselves with integrity and transparency, problem solve and innovate, and feel respected and empowered, our clients will be successful.

Job Description:
We are seeking a highly motivated and dynamic full-time Account Executive to join our team. In this pivotal role, you will be responsible for managing relationships with multiple clients, overseeing a team of dedicated professionals, providing constructive feedback, and project managing initiatives to ensure successful outcomes. Your strategic approach to client management will contribute to the overall success of our organization. The candidate must possess exceptional interpersonal and communication skills, demonstrate a commitment to excellent customer service, and be skilled in problem-solving and project management. This position requires attention to detail, organizational abilities, and the ability to be proactive. 

Responsibilities: 

• Build and nurture strong, lasting relationships with clients, ensuring their needs and expectations are met.
• Serve as the primary point of contact for client committees, addressing inquiries, concerns, and requests.
• Lead a team of skilled professionals, providing guidance, mentorship, and support for individual and collective success.
• Foster a collaborative team culture, promoting open communication and a commitment to excellence.
• Provide regular and constructive feedback to team members, fostering a positive and growth-oriented work environment.
• Lead and oversee the execution of multiple projects, ensuring timely delivery and within budget..
• Collaborate with cross-functional teams to coordinate resources, manage timelines, and mitigate potential roadblocks.
• Engage with all stakeholders including Board of Directors, Volunteers and Sponsors.
• Collaborate with clients to understand their goals, needs, and challenges and recommend suitable solutions.
• Regularly and promptly communicate with clients to provide updates, gather feedback, and maintain client satisfaction.
• Identify opportunities for upselling or cross-selling additional services to existing clients, contributing to overall account growth.
• Anticipate client needs and proactively propose solutions to enhance their experience and achieve business objectives.
• Handle other tasks and projects as needed.

Qualifications: (Knowledge, Skills & Abilities)

• 5-7 years of experience in the events or association industry
• CAE strongly preferred
• Proven experience in account management, team leadership, and project management.
• Exemplary written and verbal communication skills.
• Ability to prioritize and juggle multiple projects and tasks.
• Experience managing the financial aspect of an organization or event. 
• Strong attention to detail and organizational proficiency.
• Ability to learn and adapt to new technology solutions.
• Proven experience in managing multiple clients is a plus.
• Previous experience with strong knowledge of association management systems ex. SmartSheet, MemberClicks, WildApricot, MemberLeap, Aptify
• Strong working knowledge of Microsoft Office, Google Drive and Dropbox
• On site event management experience.
• Ability to work independently and in a team.

Schedule:
This is a full time position, with 40 hours per week, Monday to Friday. Some evening and weekend work will be required to staff client events.

Benefits:

• Generous paid time off, company holidays, plus the week off between Christmas Eve and New Year’s Day
• Professional Development budget for each employee
• 401K with employer matching
• Group Health Insurance
• Equal opportunity employer; we celebrate diversity and are committed to creating an inclusive environment for all employees
• Completely remote – work from your home office

Equal Opportunity Employer:
Association & Conference Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Association & Conference Group (ACG) is a virtual company which means no more commuting! ACG employees provide the environment (home office) while ACG provides the technology needed to be successful.

Qualifying Questions:

1. Do you have a minimum of 5 years experience working in the association or events industry?
2. Have you worked with any of these systems: SmartSheet, MemberClicks, WildApricot, MemberLeap, Aptify?
3. Do you have project management experience?
4. Do you have experience leading virtual meetings or webinars on Zoom or Teams?