Job Title: Account Executive

Location: Remote

Job Type: Full-Time

About Us:

Association & Conference Group (ACG) is a woman-owned, virtual company giving us the flexibility to engage the best talent regardless of geographic location. We leverage this talent, technology, and other resources to build a team that delivers responsible, efficient, and reliable service including strategic planning and budgeting, board development and volunteer engagement, sophisticated conferences and trade shows, marketing and public relations and general administrative support.

ACG’s core values include growth, partnership, transparency, innovation, and empowerment. We live these core values not only with our clients, but with our team. We believe if our team is able to grow professionally, thrive in partnerships with colleagues and clients, conduct themselves with integrity and transparency, solve problems and innovate, and feel respected and empowered, our clients will be successful. 

Job Summary:

We are seeking a strategic and visionary Account Executive to serve as a high-level partner and trusted advisor to our clients’ Boards of Directors. In this leadership role, you will be the primary architect of client satisfaction, holding ultimate accountability for overall client outcomes, financial health, and scope management.

The ideal candidate is an inspiring leader who excels at guiding cross-functional teams and translating high-level vision into flawless, actionable results. If you are a collaborative communicator ready to drive directional oversight and deliver strategic excellence, we want to hear from you!

Responsibilities & Expectations

• Embody ACG’s Core Values of growth, partnership, transparency, innovation, and empowerment
• Ensure client satisfaction by delivering high-quality work while developing and maintaining a high-performing client team
• Execute all professional responsibilities in strict alignment with the contracted scope of work
• Monitor and manage client team performance, deliverables, and work distribution to ensure adherence to client-specific scope of work and optimized utilization of budgeted hours
• Conduct comprehensive monthly analyses of client financials and billable hours, providing transparent reporting and strategic recommendations
• Proactively support client leadership by facilitating discussions, assisting with strategic planning, anticipating future needs, and engaging as an association thought leader 
• Serve as the client lead to drive the following efforts:

• • Strategic Leadership & Client Relations

• Act as a primary point of contact for client leadership, ensuring the internal team fulfills the scope of work while directing routine strategic plan, scope, and budget reviews.

• Lead long-term strategic planning, session facilitation, and board/committee meetings—actively advising committee chairs to ensure initiatives align with broader organizational goals.

• Ensure client operations align with bylaws and internal policies, while managing annual governance processes like board elections.

• Team Management & Quality Assurance

• • Direct the client management team to ensure quality assurance and deadline compliance, utilizing weekly meetings to troubleshoot challenges and track action items.

• • Own internal client documentation and tracking, including team playbooks, annual planning calendars, and monthly performance metrics.

• Financial Management & Growth

• • Manage client financial health by developing annual operating budgets and delivering accurate financial reporting to client boards and treasurers.

• • Monitor internal client profitability goals, maintaining a regular reporting cadence with ACG leadership while identifying opportunities to grow revenue.

• Operational Consulting & Program Execution

• • Provide expert consultation on communications strategy, membership recruitment/retention programs, and corporate sponsorship packages.

• • Oversee non-conference event activities, managing communications planning, speaker logistics, and sponsor relations.

• Adhere to ACG policies and processes
• Utilize, and ensure team utilization, of ACG project management tools
• Actively contribute to the ACG appraisal process by providing constructive, high-impact peer feedback

Knowledge, Skills & Abilities

• Active Certified Association Executive (CAE) credential, a Master of Business Administration (MBA), or an equivalent advanced degree, required
• 5+ years of account management experience in the association or non-profit sector, ideally within a multi-client or AMC environment
• Proven success directing and mentoring internal client management teams to ensure service excellence, quality assurance, and deadline compliance
• Proficient in executing, evaluating, and translating client financial data and budgetary performance
• Demonstrated initiative in anticipating client needs and steering high-level meetings to achieve consensus and execution
• Demonstrated ability to cultivate high-value relationships with boards, donors, and community partners to drive organizational goals
• Skilled in architecting scalable internal processes and sourcing resources to optimize organizational capacity and service delivery
• Strong track record of evaluating operational challenges, mitigating risks, and implementing data-driven, strategic solutions
• Ability to synthesize complex data into clear, persuasive narratives and reports for diverse internal and external audiences
• Excellent organizational and prioritization skills with a proven ability to manage competing demands in a fast-paced environment
• Proficiency in Google Workspace, Microsoft Outlook, video conferencing tools, financial systems, project management systems, and Association Management Systems (AMS)
• Ability and willingness to travel domestically and internationally for client events, including occasional weekends and holidays

Schedule:

This is a full-time, 40-hour-per-week position with a standard Monday-to-Friday schedule. Please note that this role requires flexibility for evening events and travel to client conferences.

Benefits:

• Generous paid time off (PTO) package, paid company holidays, and a paid winter shutdown between December 24th and January 1st. Additionally, this role is eligible for our “Gifted Days” policy, providing extra dedicated time to rest and recharge between conferences.
• Professional Development budget
• 401(k) with employer matching
• Group Health Insurance
• Completely remote!  ACG provides the technology and you provide the environment (home office).

Equal Opportunity Employer:

Association & Conference Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Qualifying Questions:

1. Do you have a valid Certified Association Executive (CAE) credential or a Master of Business Administration or equivalent advanced degree?
2. Do you have a minimum of 5 years of strategic account management experience in the association or non-profit sectors, preferably within a multi-client or AMC environment?
3. Do you have experience leading and mentoring internal client management teams to ensure service excellence, quality assurance, and timely deliverables?
4. Do you have experience executing
5. Have you worked with any of these systems: SmartSheet, MemberClicks, WildApricot, MemberLeap, Aptify?
6. Are you willing to travel for client events?