Job Title: Client Relations Manager

Location: Remote

Job Type: Full-Time

About Us:
Association & Conference Group (ACG) is a woman-owned, virtual company giving us the flexibility to engage the best talent regardless of geographic location. We leverage this talent, technology, and other resources to build a team that delivers responsible, efficient, and reliable service including strategic planning and budgeting, board development and volunteer engagement, sophisticated conferences and trade shows, marketing and public relations and general administrative support.

ACG’s core values include growth, partnership, transparency, innovation, and empowerment. We live these core values not only with our clients, but with our team. We believe if our team is able to grow professionally, thrive in partnerships with colleagues and clients, conduct themselves with integrity and transparency, problem solve and innovate, and feel respected and empowered, our clients will be successful.

Job Description:
We are seeking a dedicated and personable full-time Client Relations Manager to join our team. The ideal candidate will be responsible for maintaining strong relationships with multiple committees on several clients, ensuring their satisfaction, and acting as a liaison between our team and the committees. This role is vital in preserving and growing our client base. The candidate must possess exceptional interpersonal and communication skills, demonstrate a commitment to excellent customer service, and be skilled in problem-solving and project management. This position requires attention to detail, organizational abilities, and the ability to be proactive.

Responsibilities:

• Build and nurture strong, lasting relationships with clients, ensuring their needs and expectations are met.
• Serve as the primary point of contact for client committees, addressing inquiries, concerns, and requests.
• Engage with all stakeholders including Board of Directors, Volunteers and Sponsors.
• Collaborate with clients to understand their goals, needs, and challenges and recommend suitable solutions.
• Work closely with internal teams to ensure client needs are met and projects are delivered on time and within budget.
• Regularly and promptly communicate with clients to provide updates, gather feedback, and maintain client satisfaction.
• Address and resolve any client concerns or issues in a timely and professional manner.
• Plan and manage event setups, registrations, and production tasks
• Handle other tasks and projects as needed.

Qualifications: (Knowledge, Skills & Abilities)

• 3-5 years of experience in the events or association industry.
• Exemplary written and verbal communication skills.
• Ability to prioritize and juggle multiple projects and tasks.
• Strong attention to detail and organizational proficiency.
• Ability to learn and adapt to new technology solutions.
• Demonstrate superior project management skills.
• Proven experience in managing multiple clients is a plus.
• Previous experience with strong knowledge of association management systems ex. SmartSheet, MemberClicks, WildApricot, MemberLeap, Aptify
• Strong working knowledge of Microsoft Office, Google Drive and Dropbox
• On site event management experience.
• Ability to work independently and in a team.

Schedule:
This is a full time position, with 40 hours per week, Monday to Friday. Some evening and weekend work will be required to staff client events.

Benefits:

• Generous paid time off, company holidays, plus the week off between Christmas Eve and New Year’s Day
• Professional Development budget for each employee
• 401K with employer matching
• Group Health Insurance
• Equal opportunity employer; we celebrate diversity and are committed to creating an inclusive environment for all employees
• Completely remote – work from your home office

Equal Opportunity Employer:
Association & Conference Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Association & Conference Group (ACG) is a virtual company which means no more commuting! ACG employees provide the environment (home office) while ACG provides the technology needed to be successful.

Qualifying Questions:

1. Do you have a minimum of 3 years experience working in the association or events industry?
2. Have you worked with any of these systems: SmartSheet, MemberClicks, WildApricot, MemberLeap, Aptify?
3. Do you have project management experience?
4. Do you have experience leading virtual meetings or webinars on Zoom or Teams?